DELIVERY
The Customer accepts the price of the product as soon as he has confirmed the order. Studio Raphaël Lutz reserves the right to modify the prices at any time. The price in the online store at the time of the order is decisive.

The right is reserved for incorrect prices and/or product specifications due to typing, transmission or other errors, as well as for price and/or model changes by the manufacturer.

All prices are quoted in CHF (Swiss francs). The VAT is 7.7% and is included.

Shipping costs
Shipping costs are not included in the price of the item and depend on the delivery method, order value, quantity, weight and size of the product and are displayed to the customer at the end of the ordering process.

International prices
For customers ordering from abroad, no VAT will be charged.Shipping costs to foreign countries
Import and customs fees in the country are the responsibility of the customer and Studio Raphaël Lutz cannot be held responsible for the costs incurred.

Terms of payment
The customer agrees to pay with the supported debit and credit cards that are indicated in the order basket. After the purchase, the customer will receive a confirmation of the receipt of payment (receipt) by email and the order will be compiled by Studio Raphaël Lutz and prepared for shipment. Upon request of the Customer, an invoice can also be sent by email. The products delivered to the Customer remain the property of Studio Raphaël Lutz until full payment of the purchase price. Studio Raphaël Lutz has the right to make a corresponding entry in the register of reservation of ownership.

Delivery and delivery costs
Some pieces are made upon receipt of the order. In this case, the delivery of the product can take up to five weeks. The Customer will be notified by email.The delivery of the ordered products will be made by a delivery service mandated by Studio Raphaël Lutz, generally within 5 to 7 working days to the delivery address indicated by the customer. Studio Raphaël Lutz will do its best to keep the delivery time as short as possible. The customer has no right to withdraw from the contract or to claim damages in case of non-compliance with a specified delivery time. If a successful delivery cannot be guaranteed for reasons beyond the control of Studio Raphaël Lutz, such as an incorrect delivery address, absence of the addressee, etc., the customer is entitled to claim damages. The customer's claims for damages or actual compensation are totally excluded in this case. If Studio Raphaël Lutz is in default of delivery, the customer has the right to withdraw from the contract from the 30th day after the agreed delivery date, indicated or calculated according to the delivery costs in the section "Delivery and delivery costs".

GENERAL TERMS AND CONDITIONS


1. Validity of the general terms and conditions (scope)

1.1
HyperAktiv/Studio Raphaël Lutz is the owner of the brand Studio Raphaël Lutz and operates an online store on the brand's website, www.raphaellutz.ch. The general terms and conditions of business, hereinafter referred to as "GTC", of Studio Raphaël Lutz apply to all services and products of the online store of Studio Raphaël Lutz.

1.2
All deliveries and services of this online store are exclusively subject to the terms and conditions of these general terms and conditions in the version valid at the time of conclusion of the contract. Contrary or deviating conditions of the Customer will not be accepted, unless Studio Raphaël Lutz has expressly accepted their validity in advance in writing.

1.3
For Studio Raphaël Lutz, a Customer is any natural or legal person who maintains a business relationship with Studio Raphaël Lutz.

2. Contractual partner

2.1
The owner and contractual partner of the online store is;HyperAktiv/Studio Raphaël LutzAvenue d'Epenex 6CH - 1024 Ecublens At this address, the Customer can make inquiries or complaints and assert his warranty rights. The Customer may also contact customer service at any time at hallo@raphaellutz.ch

3. Registration, Ordering, Conclusion of Contract and Cancellation

3.1
Registration
Access to the Online Shop is free of charge and possible without registration and is reserved exclusively for persons with legal capacity.The data required for the order must be provided truthfully by the Customer.

3.2
Ordering and Conclusion of Contract
Orders are placed exclusively online via the Online Shop. The contract is concluded as soon as Studio Raphaël Lutz accepts the order, either by executing the order or by confirming the receipt of the order to the customer. The receipt of an order confirmation does not constitute a promise that the product can actually be delivered. It only indicates to the Customer that the order has been received by the online store and that a contract has been concluded under the resolutive condition of undeliverability or wrong price.Studio Raphaël Lutz attaches great importance to the indication of the current availability in the online store. However, it is possible that a product is no longer available at the time of the order. If a (partial) impossibility of delivery occurs after an order has been placed or a contract concluded, the customer will be informed immediately by e-mail. If the customer has already paid, this amount will be refunded. If payment has not yet been made, the Customer is released from the obligation to pay. Any further claims due to delay or failure to deliver are excluded.

3.3
Cancellation and return
Subsequent modifications or cancellations of orders by the Customer may be accepted by Studio Raphaël Lutz at its sole discretion and compensation will be requested for the costs and any loss of value of the cancelled products.Studio Raphaël Lutz grants the Customer the right to return the delivered products intact, in perfect condition and in the original packaging within 5 working days (from the date of delivery or confirmation of receipt). Sealed and plastic products can only be returned in unopened condition. The return of the products is at the expense and risk of the Customer.

4. Prices and shipping costs

4.1
The Customer accepts the price of the product as soon as he has confirmed the order. Studio Raphaël Lutz reserves the right to modify the prices at any time. The price in the online store at the time of the order is decisive. The right is reserved for incorrect prices and/or product specifications due to typing, transmission or other errors, as well as for price and/or model changes by the manufacturer.

4.2
All prices are quoted in CHF (Swiss francs). The VAT of 7.7% is applied to purchases made and delivered in Switzerland.

4.3
Shipping costs Switzerland
Shipping costs are not included in the price of the item and depend on the delivery method, order value, quantity, weight and size of the product and are displayed to the customer at the end of the ordering process.

4.4
Prices abroad
For customers ordering from abroad, no VAT will be charged.

4.5
Shipping costs abroad
Import and customs fees in the country are at the expense of the Customer and Studio Raphaël Lutz cannot be held responsible for the costs incurred.

5. Terms of payment

5.1
The customer agrees to pay with the supported debit and credit cards that are indicated in the shopping cart. After the purchase, the customer will receive a confirmation of the receipt of payment (receipt) by email and the order will be compiled by Studio Raphaël Lutz and prepared for shipping.

5.2
Upon request of the Customer, an invoice can also be sent by mail.

5.3
The products delivered to the Customer remain the property of Studio Raphaël Lutz until full payment of the purchase price. Studio Raphaël Lutz has the right to make a corresponding entry in the register of property reserves.

6. Delivery and delivery costs

6.1
Some parts are made upon receipt of the order. In this case, the delivery of the product may take up to five weeks. The Customer will be notified by email.The delivery of the ordered products will be made by a delivery service mandated by Studio Raphaël Lutz, generally within 5 to 7 working days to the delivery address indicated by the customer. Studio Raphaël Lutz will do its best to keep the delivery time as short as possible. The customer has no right to withdraw from the contract or to claim damages in case of non-compliance with a specified delivery time.

6.2
If a successful delivery cannot be guaranteed for reasons beyond the control of Studio Raphaël Lutz, such as an incorrect delivery address, absence of the addressee, etc., the customer is not entitled to claim damages. Any right of the Customer to damages or actual compensation is totally excluded in this case.

6.3
If Studio Raphaël Lutz is in default of delivery, the customer has the right to withdraw from the contract from the 30th day after the agreed delivery date, indicated or calculated according to the delivery costs in the section "Delivery and delivery costs".

7. Duty to examine and report defects (liability for defects)

7.1
Upon delivery to the Customer, the shipment must be checked for correctness and completeness. Defects must be reported immediately, but no later than 5 days after receipt of the products, to the customer service at hallo@raphaellutz.ch. If the Customer does not check the goods for correctness and completeness, the goods shall be deemed accepted.

7.2
Warranty
In the event of defects in the goods delivered, the Customer may, at his discretion, either request withdrawal from the contract or, if the goods are still available for delivery, request replacement of the goods with goods free of defects. An additional guarantee is not granted. In addition, Studio Raphaël Lutz is not responsible for damage that is attributable to any of the following causes: storage, interruption or improper, non-contractual or illegal use of the products; force majeure, including damage caused by natural forces, moisture, dropping and bumping, etc., for which Studio Raphaël Lutz is not responsible.The customer will not receive any guarantees in the legal sense from Studio Raphaël Lutz. Manufacturer's warranties are not affected by this provision.

8.
Product declaration
The product images in the online store are provided for illustrative purposes and are not binding. The product information in the online store is presented in the most user-friendly way possible, but is not binding.

9. Data protection

9.1
In the privacy policy, the collection and processing of personal data of customers by Studio Raphaël Lutz is explained. This is an integral part of the contract of these GTC.

10.
Property rights (copyright)
All contents of the Studio Raphaël Lutz website (www.raphaellutz.ch), in particular images, graphics, texts, etc. are protected by copyright. Copyright protection is guaranteed by the Federal Law on Copyright and Neighboring Rights (SR 231.1) and the Federal Law against Unfair Competition (SR 241). Any use in any form whatsoever is prohibited, in particular the publication or reproduction of the content of this website as well as any imitation of it.

11. Applicable law, place of jurisdiction

11.1
Contracts concluded under these terms and conditions are subject to Swiss law, excluding any reference to foreign law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. This choice of law only applies insofar as it does not conflict with the mandatory provisions of the law of the country in which the customer has his or her habitual residence.

11.2
The only place of jurisdiction for all disputes arising from or in connection with these general terms and conditions of sale is the registered office of Studio Raphaël Lutz.

12. Final provisions

12.1
Should any provision of these GTC be illegal, invalid or ineffective, the validity of the remaining contractual provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision and the intention of the provision.Mandatory consumer protection provisions shall not be affected by this provision.

February 2021
CONFIDENTIALITY
HyperAktiv/Studio Raphaël Lutz, Avenue d'Epenex 6, CH-1024 Ecublens, is the operator of this website and the services offered on it. It is therefore responsible for the collection, processing and use of your personal data and for the compatibility of the data processing with Swiss law. The protection of your privacy is an important concern for us. The operator attaches great importance to the protection of personal data and collects, processes and uses personal data exclusively in accordance with the principles described below and in compliance with the applicable data protection regulations. Personal data is any information that relates to a specific or identifiable natural person, including, for example, first and last names, as well as your postal and e-mail address. Please note the following points in our privacy policy

1. Scope of Application
The following rules apply to the Studio Raphaël Lutz website/online store. By accessing and using our website, you agree to these rules.

2. Use of non-personal information and data
In principle, you can visit our website without having to provide any personal information. Only non-personal usage data such as your IP address, the last page you visited, the browser used, date, time, etc. are evaluated anonymously in order to identify trends and improve our online offer (see 8. Google Analytics). No conclusions about your person are drawn from this data. In order to improve the quality of our service, we ask you to voluntarily provide data in certain areas (e.g. name, address, telephone number, e-mail address, information and services of interest to you, etc. If you register your details with us, whether by entering into a sales contract with us or by contacting us in another electronic form, you agree that we may collect, store and use the personal data you provide to us via our website/online store (also in connection with your sales contract) without your prior written consent in accordance with this data protection policy.We process and use your personal data and information in a secure, appropriate and lawful form in accordance with Swiss law. The processing will be carried out by electronic or automated means. We only use the personal data you provide to us via our website/online store (also in connection with your purchase contract) to enable you to purchase our products within the framework of the purchase contract you have concluded with us, to participate in market research regarding the improvement of our website and product range, to inform you about market activities, products, services and current transactions offered by us and to entrust logistical or other tasks to third parties. Without your prior notice and consent, data will not be made available to third parties in a form that identifies you. Your personal data is collected and used by HyperAktiv/Studio Raphaël Lutz, Avenue d'Epenex 6, CH-1024 Ecublens, Switzerland, which is also responsible for its administration. Your personal data may be used for statistical analysis or marketing purposes. Your personal data may be used for statistical analysis or marketing purposes. No personal data will be transmitted to third parties for commercial purposes.

3. Customer data
Studio Raphaël Lutz records and processes the following customer data in particular: First and last name, residential address, e-mail and telephone number as well as the customer's purchase history.

4. Identification
In order to be able to order online in our store, it is necessary for you to enter your personal data such as your first and last name, your home address, your e-mail address and your telephone number. In order to execute or clarify your order, Studio Raphaël Lutz must be able to contact you to obtain additional information. You also grant Studio Raphaël Lutz the right to exchange any information you provide with other HyperAktiv/Studio Raphaël Lutz affiliates for the purposes stated herein. In addition to the personal information you provide, this site may use technology that collects certain technical information, such as your IP address, computer operating system, browser type, access patterns and the addresses of other connected websites.

5. Retention and backup of your data
Studio Raphaël Lutz takes appropriate precautions and uses corresponding security technologies to protect your data. It is kept only as long as required for its use.

6. Correction of personal data
Studio Raphaël Lutz may, at its request or on its own initiative, complete, correct or delete incomplete, erroneous or obsolete personal data.

7. Cookies
In some cases, we use so-called cookies. The Internet pages of HyperAktiv/Studio Raphaël Lutz use "cookies" in several places. They serve to make the offer more user-friendly and secure. You can set your browser to display a warning before saving a cookie. You can also dispense with the benefits of personal cookies. Some services cannot be used in this case.

8. Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. Google Analytics uses so-called "cookies", text files that are stored on your computer for the purpose of analyzing your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this website, Google will truncate your IP address within the Member States of the European Union or in other states party to the Agreement on the European Economic Area before transmitting it. Google will use this information on behalf of the website operator to analyse your use of the website, to compile reports on website activities and to provide the website operator with further services related to the use of the website and the Internet. The IP address transmitted by your browser within the framework of Google Analytics will not be mixed with other data held by Google. You can prevent the storage of cookies by making the appropriate settings in your browser software. You can also prevent the collection of the data generated by the cookie in connection with your use of this website (including your IP address) by downloading and installing the browser plug-in available at: Browser add-on to disable Google Analytics. You can find further information about the terms of use and data protection at https://marketingplatform.google.com/about/analytics/terms/fr/and on https://policies.google.com

9. Social Plugins
Studio Raphaël Lutz may use "social plugins" from social networks such as Facebook, Twitter, YouTube, Google+, Pinterest, Instagram, etc. When you visit our website, these social plugins are deactivated by default, i.e. they do not send any data to the respective social networks without your intervention.Please note that we have no influence on the amount of data collected by the social networks with their social plugins. For the purpose and scope of data collection and the further processing and use of data by the respective social networks, as well as your rights and setting options to protect your privacy, please see the data protection notices of the respective social networks.

10. Minors
Anyone under the age of 18 may not, without the consent of their parents or legal guardians, provide information to Studio Raphael Lutz or make purchases or other legal transactions on this website, except as permitted by applicable law.

11. Questions about data protection
Please address any questions, requests for correction or deletion directly to Studio Raphaël Lutz customer service at hallo@raphaellutz.ch.

12. Changes to this Privacy Policy
Studio Raphaël Lutz may change this privacy policy at any time without notice. Please check this statement regularly.

13. Miscellaneous
All information has been compiled with the utmost care. However, we cannot accept responsibility for any errors in the acquisition or transmission of data. The transfer of data to other data carriers, even in the form of extracts, or the use of data for purposes other than those intended here, is only permitted with the express permission of Studio Raphaël Lutz.

14. Legal basis
The Federal Law on Data Protection (DPA) (https://www.admin.ch/opc/fr/classified-compilation/19920153/index.html) forms the basis of this privacy policy.

February 2021


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